# Products and properties the agent quotes

> Load your product or property catalog with price, status and link, by hand or from a CSV, so your WhatsApp agent recommends and quotes with real data.

Source: https://docs.watsi.ai/en/agent/products

Your **catalog** is what the agent recommends and quotes: each product or property with its price, status, description and link. With an up-to-date catalog the agent answers "how much is it?" with your real price and knows where your prices start. In most accounts it is in the agent's **📦 Products** tab; in **real estate** accounts, in **Properties**.

## Real estate agencies: Properties

If yours is a real estate account, your catalog lives in **Properties**, in the side menu, and the Products tab does not appear in the agent: the agent uses your properties directly. The property catalog holds up to **200 properties**.

## Add a product

### Open "📦 Products"
    In your agent's settings, inside the **📚 Knowledge** group.
### Click "Add product"
    Fill in **Name**, **Price** and **Description** (required) and, if you like, Currency,
    Frequency, Stock, Status, Link and an image.
### Save
    Confirm with "Add product" and then click "Save". See [Versions and
    publishing](/agent/versions).

> **Tip**
  If saving shows "Catalog changes applied live. The agent is already using them.", your catalog is
  read live: the change is already active without publishing a version.

| Field     | Options or limit                          |
| --------- | ----------------------------------------- |
| Currency  | USD or MXN                                |
| Frequency | Unit · Monthly · Yearly                   |
| Status    | Available · Reserved · Sold · Unavailable |
| Image     | PNG, JPEG, WebP or GIF, up to 5 MB        |

When editing a product you can turn on **"Hidden from the agent"**: the agent does not mention or offer it, but it stays in your catalog and in the quote builder.

## Import from CSV

### Click "Import from CSV"
### Review the columns
    In the preview you set which column is Name, Price, Currency, Description, Link and Image. If no
    name column is detected, it tells you.
### Confirm "Import N products"

> **Note**
  - If a product in the CSV has the **same name** as an existing one (ignoring case, spaces and
  accents), it is **updated** instead of duplicated. - An empty cell **never erases** a value you
  already had. - The import **does not change the stock or status** of your products.

## How the agent uses the catalog

- It recommends and quotes only with products it can offer; those hidden from the agent are left out.
- It knows where your prices start (the "from" price), so it can answer ranges without making things up. Products with a price of 0 or no valid price do not count.
- It sees all of each product's data, not just the name and price.

To stop the agent from **giving prices**, or to add conditions to every quote, use [Hard rules](/agent/hard-rules).

## Related

- [Hard rules](/agent/hard-rules)
    Stop the agent from making up prices.
- [Memory](/agent/knowledge)
    Documents with information about your developments.

## FAQ

### How do I load many products at once?

With "Import from CSV". You can review and adjust the columns (Name, Price, Currency, Description, Link, Image) before confirming. If a product with the same name already exists, it is updated instead of duplicated.

### Where do I load properties if I run a real estate agency?

In real estate accounts the catalog is in Properties, in the side menu, and the agent uses those properties. The catalog holds up to 200 properties.

### Can I have a product the agent doesn't offer?

Yes. When editing it, turn on "Hidden from the agent"; the agent does not mention or offer it, but it stays in your catalog and in the quote builder.