# The agent's questions and answers (Q&A)

> Add up to 50 frequently asked questions with the exact answer you want your WhatsApp agent to give, for the questions your real estate agency hears most.

Source: https://docs.watsi.ai/en/agent/qa

**💬 Q&A** (questions and answers) holds your customers' frequent questions with the exact answer you want the agent to give: "Do you accept Infonavit financing?", "How much is the reservation deposit?", "Are visits free?". You can have up to **50 per agent**. They are ideal for what you are asked every day and want answered the same way every time.

## Add a Q&A

### Open "💬 Q&A"
### Click "Add Q&A"
### Click "Add"
### Save and publish
    Q&As are saved with "Save", like the rest of the configuration. See [Versions and
    publishing](/agent/versions).

Each Q&A shows its status: **Indexed** (the agent already uses it), **Pending** or **Failed**.

## Tips

- **Write the question the way your customer would**, not in internal jargon.
- **A short, complete answer.** If the answer needs a long document, upload it to [Memory](/agent/knowledge).
- **Don't put prices that change often.** For prices, use [Products or Properties](/agent/products).

## Related

- [Memory](/agent/knowledge)
    Knowledge documents.
- [Playground](/agent/playground)
    Test how the agent answers.

## FAQ

### How many questions and answers can I add?

Up to 50 per agent. When you reach the maximum you will see "Maximum of 50 Q&As reached".

### When should I use Q&A and when a document in Memory?

Use Q&A for questions that keep coming up and that you want the agent to always answer the same way. Use Memory for long information, such as development fact sheets or bylaws.