# Change, upgrade or cancel your watsi plan

> How to upgrade your plan right away, downgrade at the end of the cycle or cancel it from the Usage page, and what happens to your conversations in each case.

Source: https://docs.watsi.ai/en/billing/change-or-cancel-plan

Your plan is managed under **Usage**, on the **Your plan** card. **Upgrading** applies right away and you're only charged the difference for the days left in the cycle. **Downgrading** applies when the cycle you already paid for ends, with no charge that day. **Cancelling** also takes effect at the end of the cycle, and you can reactivate before that date. Only the workspace owner can make these changes.

> **Note**
> Only the workspace owner can change or cancel the plan.

## Upgrade your plan

### Open Your plan
    In **Usage**, on the **Your plan** card, click **Upgrade to** the plan you want or **Change
    plan**.
### Review the charge
    watsi shows you the exact amount: today you're charged only the difference for the days left in
    your current cycle, and you receive the conversations that charge covers. From your next renewal
    you pay the new plan's full price.
### Confirm
    Click **Confirm and pay**. We charge the card on file; if that fails, we take you to the payment
    page and your plan changes as soon as you pay.

## Downgrade your plan

Pick the lower plan in **Change plan** and click **Confirm change**. The switch takes effect when the cycle you already paid for ends: nothing is charged today and you keep your current plan until then. **Your plan** shows the date of the change.

> **Info**
  If your plan is annual, write to us and we'll change it with you. To change plans you also can't
  have a payment due or a scheduled cancellation: pay or reactivate first.

## Cancel your plan

### Open Cancel plan
    In **Usage**, on the **Your plan** card, click **Cancel plan**.
### Tell us why
    Pick your main reason for cancelling and, if you want, leave us a comment.
### Confirm
    Click **Yes, cancel at cycle end**. You'll see **Cancellation scheduled**.

Your plan stays active until the end of the current cycle: you keep your balance and your agent keeps replying until that date. After that, your agent stops replying; any conversations you have left are kept for when you reactivate a plan.

> **Tip**
  Changed your mind? Before the cycle ends, click **Reactivate plan** on the **Your plan** card.

## If a payment fails

If your plan can't be charged, watsi lets you know and you have a few days to update your payment method before your agent stops replying. Your conversations aren't lost: they come back when you reactivate the plan. To update your card, use **Manage subscription**.

## Related

- [Plans and conversations](/getting-started/plans-and-conversations)
    What each plan includes.
- [Usage and top-ups](/billing/usage-and-top-ups)
    Buy conversations and turn on automatic recharge.

## FAQ

### Who can change or cancel the plan?

Only the workspace owner. Other members can see the plan but can't change it.

### If I cancel, do I lose my conversations?

No. Your plan stays active until the end of the cycle you already paid for. After that your agent stops replying, and your remaining conversations are kept for when you reactivate a plan.

### Am I charged when I upgrade?

Yes, only the difference for the days left in your current cycle, and you receive the conversations that charge covers. From your next renewal you pay the new plan's full price.