# Connect Instagram and Facebook Messenger to your AI agent

> Connect Instagram and Facebook Messenger direct messages to watsi so your AI agent answers there too. Requirements, steps and Meta's reply window.

Source: https://docs.watsi.ai/en/channels/instagram-messenger

You can connect **Instagram** and **Facebook Messenger** direct messages to watsi so your AI agent answers there with the same setup as on WhatsApp, and your team sees everything in the same inbox. You connect from **Integrations** with your Facebook account; you need to be a full admin of the Facebook Page, and your Instagram must be a professional account linked to that Page.

## Requirements

- A **Facebook Page** for your business where you're a **full admin** (not just an editor).
- For Instagram: a **professional Instagram account linked to that Page**. watsi finds your Instagram through the Page.
- A **published agent** for the channel. Without a published version, the channel stays connected but the agent doesn't reply.

## How to connect

### Open Integrations
    In the sidebar go to **Integrations**. Under **Communication channels** you'll see the
    **Instagram** ("Instagram DMs") and **Facebook** ("Messenger and comments") cards.
### Connect with Facebook
    Click connect on the card you want. Facebook login opens: sign in with the account that manages
    the Page and **accept every permission** it asks for.
### Choose the Page
    If you manage several Pages, watsi shows **Choose the Page** so you pick which one that channel
    uses. Click **Use this Page**.
### Check that the agent is published
    You'll see "Instagram connected — replying with agent…". If it says no agent version is
    published, click **Open playground** and publish one.

> **Note**
  Only members allowed to configure integrations (owners and admins by default) can connect or
  disconnect channels. Everyone else sees **Admin only**.

## Meta's reply window

Meta limits when a business can reply on Instagram and Messenger, and watsi applies the rule for you:

| Time since the customer's last message | Can you reply?                      |
| -------------------------------------- | ----------------------------------- |
| Up to 24 hours                         | Yes, normally                       |
| 24 hours to 7 days                     | Yes, as a human agent reply         |
| More than 7 days                       | No, until the customer writes again |

## Common problems

- **"This account is already connected to another workspace or agent."** An Instagram account or Facebook Page can only be connected in one place. Disconnect it there first.
- **The connection fails over permissions.** Check that you're a full admin of the Page and that you accepted every permission in the Facebook window.

> **Info**
  Automatic replies to **comments** (comment → direct message) are a separate feature,
  **Automations**, which isn't available on every account yet.

## Related

- [Origin channels](/channels/source-links)
    Measure which portal or campaign each prospect comes from.
- [WhatsApp Coexistence](/whatsapp/coexistence)
    Connect your WhatsApp too.

## FAQ

### What do I need to connect Instagram?

A professional Instagram account linked to a Facebook Page, and to be a full admin of that Page (not just an editor). watsi finds your Instagram through the Page.

### Can the agent reply to an Instagram message from a week ago?

No. Meta allows normal replies within 24 hours of the customer's last message and, under certain conditions, up to 7 days. After 7 days you can't reply until the customer writes again.