# Assign chats and add observers

> Assign a conversation to an advisor with a note, reassign or unassign it, and add observers who can see the chat without changing who is responsible.

Source: https://docs.watsi.ai/en/chats/assign-and-observers

**Every conversation has a responsible advisor: you pick them with Assign in the chat panel, with an optional note for whoever receives it, and you change or remove them when needed.** If someone else needs to follow the conversation without taking it over — a manager, a teammate who knows the customer — add them as an observer: they see the chat, but the assigned advisor doesn't change.

## Assign a chat

### Open the chat panel
### Pick the advisor
    Click **Assign** and pick a team member. If you like, add a **Note (optional)…** to give them
    context.
### Change or remove the assignment
    To hand it to someone else, assign it again; to leave it with nobody, use **Unassign**.

> **Tip**
  The AI agent also assigns on its own, following your agent's assignment rules. In the inbox,
  filter by **Advisor** or by **Without advisor** to see each person's load.

## Add observers

The eye icon next to the advisor adds someone as an observer:

- **Let them see this conversation too** — adds them.
- **Also watching** — shows who is observing.
- Remove them from the same menu.

An observer sees the conversation but doesn't become the contact's advisor, doesn't count as an advisor anywhere and doesn't get the chat's notifications. They can reply if their role is allowed to reply to chats.

> **Note**
  Adding or removing observers requires the permission to manage the contact's collaborators (owners
  and admins have it by default). Each contact allows up to 25 observers.

## Related

- [Statuses and filters](/chats/statuses-and-filters)
- [Notes and tasks](/chats/notes-and-tasks)
- [Contacts (CRM)](/crm/contacts)