# Appointment types

> Create the appointment types your AI agent and booking page offer — property visit, video call — with duration, notice, members, schedule and WhatsApp messages.

Source: https://docs.watsi.ai/en/scheduling/appointment-types

**An appointment type defines what can be booked — for example, "Property visit" or "Video consultation": how long it lasts, how much notice it needs, who handles it, on what schedule and which WhatsApp messages the customer receives.** The AI agent and your booking page only offer types that exist and have members and a schedule set up.

## Create an appointment type

### Open Appointment types
    In **Calendars**, open **Appointment types** in the toolbar and click **New type**.
### General tab
### Members
    Select the members eligible to receive this type of appointment. With no members, nobody can
    receive appointments of this type.
### Schedule tab
    Set the days and hours it can be booked. With no availability set up, the type can't be booked.
    See [Team availability](/scheduling/team-availability).

## General tab fields

| Field                                   | What it's for                                                                                                                                                    |
| --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Name** and **Color**                  | How it looks in the calendar                                                                                                                                     |
| **What is this appointment for?**       | The agent uses it to pick the right type, and it's shown on the booking page (160 characters max)                                                                |
| **Duration (min)** and **Buffer (min)** | How long it lasts and the gap between appointments                                                                                                               |
| **Video call**                          | **Include Google Meet link** on every appointment                                                                                                                |
| **Minimum notice (min)**                | The least notice needed to book. Even if left empty, nothing under 15 minutes away is offered. If both the type and the person set a minimum, the larger applies |
| **Allow same-day appointments**         | When off, the earliest offer is tomorrow (appointments you book by hand aren't affected)                                                                         |
| **Allowed spaces**                      | The rooms, vehicles or resources it can use. See [Spaces and blocks](/scheduling/spaces-and-blocks)                                                              |
| **Who can book**                        | **Clients**, **Staff only** or **Clients & staff**. Staff-only types don't show on the public page                                                               |
| **Whose time is stated**                | **The venue's time** (in-person visits) or **The customer's time** (video calls)                                                                                 |
| **Agent**                               | Which agent offers this type (only if you have more than one agent)                                                                                              |

## The type's WhatsApp messages

- **Confirmation message** — an approved template sent before the appointment. See [Confirmations and reminders](/scheduling/confirmations-reminders).
- **Post-sale message** — a template sent automatically when someone on the team marks that the customer attended. You choose the delay (minutes, hours or days) and, optionally, a funnel stage the chat moves to.

> **Note**
  Both messages are Meta-approved WhatsApp templates. If you don't have one, use **Create template**
  from the same form. See [Templates and the 24-hour window](/chats/templates-24h-window).

## The type's breaks

After saving the type, you can add breaks: slots within the schedule where no appointments are booked (lunch, for example).

## Related

- [Book visits over WhatsApp](/scheduling/book-visits-whatsapp)
- [Team availability](/scheduling/team-availability)
- [Booking page](/scheduling/booking-page-widget)