# Appointment confirmations and reminders

> Which messages your customer gets after booking — a WhatsApp template confirmation, an email with a calendar invite and a reminder 30 minutes before — and how to set them up.

Source: https://docs.watsi.ai/en/scheduling/confirmations-reminders

**When an appointment is booked, the customer gets up to three notices: a confirmation email with the calendar invite, an email reminder 30 minutes before and, if you set it up in the appointment type, a WhatsApp confirmation message hours before the visit.** The WhatsApp message is a Meta-approved template, because it's almost always sent outside the 24-hour window.

## WhatsApp confirmation

### Open the appointment type
    In **Calendars** → **Appointment types**, edit the type.
### Turn on the Confirmation message
    Pick an approved template. It's required while the message is on; if you don't have one, use
    **Create template**.
### Choose when it goes out
    Under **Confirmation timing**, pick **Flexible — 2h before**, **Moderate — 24h before** or
    **Strict — 48h before**, or **Or customize (hours before)**.
### Use variables
    The template can include the contact's name, the host's name, the day, the time, the appointment
    type, the Meet code and the contact's local time.

> **Note**
  If the send time has already passed when the appointment is booked (for example, an appointment an
  hour away with a 24 h confirmation), the confirmation goes out right away. For appointments the
  agent books in the chat, it's skipped in that case.

## Emails

- Every contact with an email gets a **confirmation email** with a calendar file to add the appointment.
- Every contact with an email gets a **reminder 30 minutes before** the appointment, for every appointment type.
- If the appointment has Google Calendar guests, Google also sends its own invite.

## After the appointment

With the appointment type's **Post-sale message**, you send a template automatically when someone on the team marks that the customer attended. See [Team availability and attendance](/scheduling/team-availability).

## Related

- [Templates and the 24-hour window](/chats/templates-24h-window)
- [Appointment types](/scheduling/appointment-types)
- [Book visits over WhatsApp](/scheduling/book-visits-whatsapp)

## FAQ

### Does watsi send appointment reminders on WhatsApp?

Yes. In each appointment type you can turn on a Confirmation message with an approved WhatsApp template, sent 2, 24 or 48 hours before the appointment or as many hours as you choose. On top of that, every contact with an email gets an email reminder 30 minutes before.

### Why does the WhatsApp confirmation need a template?

Because it's usually sent hours after the last conversation, outside WhatsApp's 24-hour window, and then Meta only allows approved template messages.