The Playground is a chat where you talk to your agent as if you were a customer, without writing to anyone for real. It opens from Chat Agent in the side menu, answers with your agent's latest saved version and shows which tools and sources it used in each reply, so you can tune the configuration before publishing it on WhatsApp.
Test your agent
- 1
Go to "Chat Agent"
In the side menu. On desktop you will see the settings on the left, the test chat in the middle and your channels on the right; on a phone, the settings open from the gear icon.
- 2
Write like a customer would
In "Message...", or tap one of the suggestions. - 3
Check the reply
Under the agent's reply use "Show tools used" and "Show sources".
- 4
Adjust, save and test again
Change the configuration, save a version and the test chat starts over with it. See Versions and publishing.
Only admins can use the Playground. To change the agent's configuration from here you also need permission to edit the agent.
Tools and sources
"Show tools used" shows what the agent did to answer, for example:
| Tool | What it does |
|---|---|
| Search knowledge base | Searches your Memory |
| Search products | Searches your catalog |
| Check availability | Looks for free slots for an appointment |
| Book / Reschedule / Cancel appointment | Manages the appointment |
| Send resource | Sends a resource |
| Transcribe audio / Understand image | Understands voice notes and photos |
"Show sources" shows the passages from your documents it used; "Open" shows the original.
Versions in the Playground
Above the chat you will see the version it answers with (labeled "Active"). If you pick another version there, it is restored: your configuration goes back to how it was in that version. To publish a version on a channel, use the channel bar; see Versions and publishing.
Good to know
- "New chat" starts a test conversation from scratch. The chat also restarts when you save a new version or switch agents.
- You are the test customer: test conversations are created under your name, not as a new contact.
- There is no wait before replying: in the Playground the agent answers right away, even if you set a "Max wait before replying".
- The funnel is simulated: if the conversation moves into a stage handled by another of your agents, the next reply comes from that agent.
- The chat is always WhatsApp-styled; you don't choose the channel.