Spaces, blocks and breaks tell watsi when nothing can be booked: a space is a shared resource (a room, a vehicle to drive customers around, a virtual office) that can't hold two appointments at once; a block closes a specific time; and a break is a fixed slot inside the schedule, like lunch. The AI agent and your booking page respect all three.
Spaces
A space can be a Room, Equipment, Vehicle or Virtual.
- 1
Create the space
In an appointment type form, under Allowed spaces, use the create-space option and type the space's name.
- 2
Assign it to appointment types
Tick under Allowed spaces the spaces each type can use.
- 3
See the calendar by space
In Calendars, switch the view between the agenda and the per-space view to see each resource's occupancy.
A space is never booked twice at the same time, not even when an operator books by hand. If you delete a space, all its blocks are deleted too.
Blocks
A block closes a time so no appointments are booked: a meeting, maintenance, vacation.
- 1
Create the block
In Calendars, open Blocks and click Add block. - 2
Set when
Enter the Title (for example, "Maintenance"), pick the date, start and end time, or mark it as all day.
- 3
Repeat it if needed
Choose whether it doesn't repeat, or repeats daily, weekly or monthly.
- 4
Choose what it affects
Pick the appointment type it applies to (or All types) and the affected spaces. Then click Create block.
Breaks
- In an appointment type: slots inside the type's schedule where no appointments are booked (lunch, a break). You add them after saving the type.
- In your schedule: in your availability, use Add break and pick the days and times. See Team availability.