Blocking a contact makes watsi stop messaging them entirely: the AI agent doesn't reply to them on any channel, and they get no follow-ups, campaigns or comment auto-replies. The conversation leaves your chat inbox, but their messages are still recorded and you can always reply by hand. Use it for spam, wrong numbers or contacts you don't want the agent to handle.
Block a contact
- 1
Open the chat panel
In the conversation, open the details panel. - 2
Block
Click Block contact and confirm in Block this contact?.
What changes
- The agent doesn't reply to them on WhatsApp, Instagram or Messenger.
- They don't get follow-ups, campaigns or comment auto-replies.
- Their conversation stops showing in the chat inbox.
- Their messages are still recorded and you can reply manually.
Unblock a contact
Blocked contacts still show up in Contacts. Find them there, open their conversation and, in the chat panel, click Unblock contact. The agent starts replying to them again.
If you only want the agent to stay quiet in one chat without removing the contact from the inbox, turn the agent off in that chat instead.