📎 Resources are files and links your agent sends to the customer during the conversation: a property's fact sheet, photos, a walkthrough video, the requirements PDF. For each resource you write a rule — "When to send this resource" — and the agent sends it when the conversation reaches that moment. Unlike Memory, here the customer does receive the file.
Add a resource
- 1
Open "📎 Resources"
In your agent's settings, inside the 📚 Knowledge group.
- 2
Click "Add resources"
Pick the type: "Add links", "Add files" or "Add text snippet".
- 3
Write "When to send this resource"
It is required. For example: "When the customer asks for the price list" or "When they ask about the amenities at Torre Norte".
- 4
Save the resource
It is created right away. Each resource has a switch to turn it on or off.
Albums and send hours
When editing a resource ("Edit resource") you can set:
- Album — give several files the same album so they are sent together behind one rule. "Order within the album" sets the order; the album uses the rule of the file that comes first.
- Send hours — with "Only send within set hours", if the resource is triggered outside those hours the agent answers with text and schedules the file for the next window.
Limits
| Item | Limit |
|---|---|
| File formats | PDF · PNG, JPEG, WebP, GIF · MP3, OGG, WAV, AAC, AMR, M4A · MP4 |
| Size per file | 20 MB |
| Text snippet | 50 KB |
Links are saved with https:// even if you leave it out. If you want the agent to share a
property's page, a link is lighter than a PDF.