To export a conversation, open the chat panel, click Export and pick the format — Text or PDF — and how many messages to include: the last 50, 200, 500 or all of them. The file downloads right away with the history of messages from the customer, the agent and your team. Use it to share a case, keep a backup or attach it to a file.
Export
- 1
Open the chat panel
In the conversation, open the details panel and click Export.
- 2
Pick format and range
In Export conversation, pick the format (text or PDF) and the messages: the last 50, 200, 500 or all.
- 3
Download
Click Export. You'll see a confirmation when it's done.
What it includes and what it doesn't
- Messages from the customer, the AI agent and your team, with date and time.
- Photos, audio and documents appear as a link, not inside the file.
- Internal notes are not included.
- The document is generated in Spanish.
| Format | Max messages with "All" |
|---|---|
| Text | 5,000 |
| 1,000 |
If the conversation is longer, the file says it was truncated. You can export up to 10 times per minute.