💬 Q&A (questions and answers) holds your customers' frequent questions with the exact answer you want the agent to give: "Do you accept Infonavit financing?", "How much is the reservation deposit?", "Are visits free?". You can have up to 50 per agent. They are ideal for what you are asked every day and want answered the same way every time.
Add a Q&A
- 1
Open "💬 Q&A"
In your agent's settings, inside the 📚 Knowledge group. - 2
Click "Add Q&A"
Type the Question and the Answer; both are required. - 3
Click "Add"
You can also use Cmd + Enter (Ctrl + Enter on Windows). - 4
Save and publish
Q&As are saved with "Save", like the rest of the configuration. See Versions and publishing.
Each Q&A shows its status: Indexed (the agent already uses it), Pending or Failed.
Tips
- Write the question the way your customer would, not in internal jargon.
- A short, complete answer. If the answer needs a long document, upload it to Memory.
- Don't put prices that change often. For prices, use Products or Properties.