Under Usage you see how many conversations you have left, how many each agent uses day by day, and from there you buy more. A top-up is a one-time payment at your plan's extra-conversation rate and never expires. With automatic recharge, watsi tops you up whenever your balance drops below a number you choose, with a monthly cap so you never overspend.
The Usage page
Open Usage from the sidebar (the Billing & conversations page). There you'll find:
- Conversations available — your current balance and the Buy conversations button.
- Your plan — what it includes, when it renews and the options to change or cancel it.
- Automatic recharge — its status and settings.
- Daily usage breakdown and Conversations by agent — grouped by hour, day, week or month, with Chats, Messages, Received, Sent by human, Sent by watsi and Billed conversations columns.
The sidebar also shows a summary of your used and remaining conversations.
Buy a top-up
You need an active plan to buy additional conversations. Without a plan, the button reads Buy a plan.
- 1
Open the purchase
In Usage, click Buy conversations. - 2
Pick the amount
Move Amount to load or type the amount. You get shows how many conversations that buys at your plan's rate. You can buy from 100 to 10,000 conversations.
- 3
Pay
Click the buy button and complete the payment. It's a one-time payment, no subscriptions, never expires.
Automatic recharge
- 1
Open the settings
In Usage, on the Automatic recharge card, turn on Enable automatic recharge.
- 2
Set the three values
Recharge when below: how many remaining conversations trigger a recharge. Recharge up to: the target balance; we only charge the difference. Monthly cap: the most that can be recharged automatically in a month.
- 3
Save
Click Save. The status changes to On.
If your balance is already below the threshold, saving charges your card right away. Automatic recharge charges your saved card; if the charge fails three times in a row, it turns itself off and we let you know.
If you run out of conversations
If your plan's conversations run out, your agent keeps replying on a courtesy margin; once it's used up, AI replies pause until you buy conversations or your plan renews. All the details in Plans and conversations.