Your plan is managed under Usage, on the Your plan card. Upgrading applies right away and you're only charged the difference for the days left in the cycle. Downgrading applies when the cycle you already paid for ends, with no charge that day. Cancelling also takes effect at the end of the cycle, and you can reactivate before that date. Only the workspace owner can make these changes.
Upgrade your plan
- 1
Open Your plan
In Usage, on the Your plan card, click Upgrade to the plan you want or Change plan.
- 2
Review the charge
watsi shows you the exact amount: today you're charged only the difference for the days left in your current cycle, and you receive the conversations that charge covers. From your next renewal you pay the new plan's full price.
- 3
Confirm
Click Confirm and pay. We charge the card on file; if that fails, we take you to the payment page and your plan changes as soon as you pay.
Downgrade your plan
Pick the lower plan in Change plan and click Confirm change. The switch takes effect when the cycle you already paid for ends: nothing is charged today and you keep your current plan until then. Your plan shows the date of the change.
If your plan is annual, write to us and we'll change it with you. To change plans you also can't have a payment due or a scheduled cancellation: pay or reactivate first.
Cancel your plan
- 1
Open Cancel plan
In Usage, on the Your plan card, click Cancel plan.
- 2
Tell us why
Pick your main reason for cancelling and, if you want, leave us a comment.
- 3
Confirm
Click Yes, cancel at cycle end. You'll see Cancellation scheduled.
Your plan stays active until the end of the current cycle: you keep your balance and your agent keeps replying until that date. After that, your agent stops replying; any conversations you have left are kept for when you reactivate a plan.
Changed your mind? Before the cycle ends, click Reactivate plan on the Your plan card.
If a payment fails
If your plan can't be charged, watsi lets you know and you have a few days to update your payment method before your agent stops replying. Your conversations aren't lost: they come back when you reactivate the plan. To update your card, use Manage subscription.